Help center

Frequently asked questions

How do I book a lounge?

Search your airport on the homepage, choose a terminal and lounge, pick a date, and pay. You'll receive an instant confirmation by email.

Can I cancel my booking?

Yes — free cancellation is available up to 24 hours before your scheduled visit.

How long can I stay?

Most lounges allow a 3-hour stay. Some premium lounges offer 4 hours. The duration is shown on each lounge card.

Do I need to print my voucher?

No. Show your confirmation email on your phone at the lounge entrance.

Are children allowed?

Most lounges welcome children. Discounted child pricing varies by lounge — contact us if you need help.

What payment methods are accepted?

We accept all major credit and debit cards. Apple Pay and Google Pay are coming soon.